Customer Success Manager (f/m/d) in full- or part-time


Hamburg - Spaldingstraße

Customer Success

Nect is a Startup from Hamburg and on the way to the leading provider in the processing of ID documents based on artificial intelligence. Our products help regulated businesses deliver on user-friendly, cost-effective, and secure identity identification requirements. For this, we rely on our own research in connection with the latest biometrics and AI technology, for which we have already been awarded several times.

Your tasks

  • Supporting our customer support portal
  • Optimization of the processes in our customer support system
  • Working on smaller projects 

Your profile

  • Strong customer orientation
  • Experience in customer service management is beneficial
  • Willingness to work in shifts (Monday - Sunday, but no night shifts)
  • 100% trustworthiness and secrecy
  • Fluent in German and English
  • Flexibility and quick comprehension

What to expect

  • Innovative technology and exciting projects
  • A modern office in the centre of Hamburg
  • An international team and flat hierarchies
  • An extensive occupational health insurance package
  • Free drinks (coffee, tea, soft drinks, and water) and snacks
  • 30 days of paid vacation time
  • Regularly recurring team events

Let´s get started!

Malika is looking forward to your application and is at your disposal for questions.



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